Oil, Lube and Filter Employee Pay
We have been studying the labor rates of Oil, Lube and Filter Quick Lube Facilities and we are finding that the pay is lower than you might expect. We also believe this is part of the problem with recruiting and retaining key employees. The average employee at a Quick Lube is a little under 7.00, which is lower than you would expect and certainly lower than the customer is thinking you are paying. This maybe why the average employee only stays employed about 1.8 years and then leaves for greener employment. A recent survey shoed us that the pay was actually 7.75 and the average employee stayed on 2 years, this is not what we found in our survey talking to people in the business. Of course in our survey we did factor in Wal-Mart quick lubes which so many in the industry deny their existence even though they command over 11 market share and growing at 2 per year, we expect by 4 per year by 2005. The average Manager in the Industry is being paid 32,519.00
Motivating Employees - Ten Ways to Start You Off
Yet there is a place for those external raft-build s, away days and paintballing ! Just get them in context there is work to do up front to leverage those experiences and get the best value from them. Just build great relationships in your business or organisation, one-to-one - then have the fun day out and grow even more! Motivation is like food for the brain. You cannot get enough in one sitting. It needs continual and regular top ups. Peter Davies So a people-focused way of being in your business generates Motivation permanently and ongoing. Start at the Beginning You can t motivate people to get excited if the core basics aren t right. So you have to get the financial reward appropriate. Then you have to ensure that working conditions are right.
Employee Performance - If You Want the Best, Get Personal!
This is a story about a man and three dogs. I walk a lot - usually for about half to three-quarters of an hour most mornings. I see a guy with two dogs quite a lot. We chat a little occasionally. Of the two dogs I know I said three, so hold on a bit, one is a light brown lurcher and is quite friendly and the other is a beautiful black labrador. He is nippy as my co-walker tells me, so I have been a bit careful of him, but I always try to stroke him too. Whilst I have always been cautious of dogs, I have always tried my best to make friends with them, wherever I have gone and no, I don t have a dog, and yes, I probably would like one!
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion. You heard me, it s all about the emotion. Before you deny what I am describing to you, let me begin with me. Painful as the revelation is for me, even I as a Naval Academy graduate, retired Navy pilot, and home inspector extraordinaire, make decisions based on emotion. It took some bridging for me to get there, but I am there. Have you ever had a feeling in your gut about a decision? A hunch? That s emotion. We make decisions that reflect how we feel about the event or expect to feel when the outcome is completed. People, especially those that are highly educated and technically trained, rarely realize and usually never concede that their decisions are based in emotion.
Hiring and Retaining Good Employees
Hiring good employees is not only important to business, it s essential. Employees are the heart and soul of a business they are the mechanism that makes a business run they are the breath of life that enables a business to be something more than an idea. A business cannot run unless someone employees, in this case is doing the work. Any intelligent business owner should want good employees. EMPLOYERS NOT THE ONLY ONES TO FEEL THE EFFECT Bad employees not only affect an employer by driving down sales, costing the company unwanted expenses due to negligence or simple lack of motivation, etc, but they affect the customer as well. Of course, once a customer has experienced a bad employee, it automatically affects the employer in obvious ways. Although this seems like common sense to most people, it is uncanny how most employers will overlook this fact, whether it s because of time constraints to effectively deal with the problem or lack of better judgment.
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual Customer Experience Study Tour in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience. Companies include Pr?t-a-manger, Virgin Atlantic, Mandarin Oriental Hyde Park, Dell Computers, T-Mobile, Lexus Cars, AOL and Microsoft. As we travelled around these companies on the luxury coach, I pondered what the common traits are of companies who provide a great Customer Experience. Undoubtedly one of these traits is attention to detail. So let s give you an insight to what some of these companies did. Pr?t-a-Manger told us about the absolute struggle they go through to make sure that all the ingredients in their sandwiches are additive free so as to enhance the taste of the sandwiches.
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies: 15 found a better service product 15 found a cheaper service product 20 cited lack of contact and individual attention from the company 50 said contact from old suppliers personnel was poor in quality These days, it seems that everyone from dog walkers to dotcoms is making customer service their mission. Department, discount and convenience stores have all transformed the workers who used to be known as sales clerks into customer service associates - in theory at least. A recent survey of large corporation CEOs revealed that 67 had customer service earmarked as their top priority. Here are the 5 ways successful managers should implement to increase customer focus. 1. Targeted recruiting and hiring. Today s managers are faced with the challenge of recruiting and hiring people who value customers.
Top 7 Methods to Empower Employees
How many times have you asked someone to do something like draw up a plan for such and such project ? Your employee completes the plan, but then you say, That is not what I wanted or That is not how you do it. And so the employee thinks: you didn t tell me exactly how you wanted it done. If you find yourself having back and forth misunderstandings with your employees, then you might have a communication problem. And this could be creating bad feelings, low morale and inefficiencies. To remedy this, perhaps it s time you thought about creating a Policies and Procedures Manual. Let s look at 7 methods to strengthen communication and performance. 1. Implement Effective Policies and Procedures A Policies and Procedures Manual is a communication tool designed to empower employers, managers and employees with a consistent approach to accomplishing their daily tasks.
Are You Leveraging Your Business Network?
Just yesterday I received an email from a colleague telling me her husband had been laid off from yet another corporate job. Will the downsizing ever stop? I doubt it. Most large corporations focus purely on the bottom line and employees are the biggest expense. And sadly, many workers become lax at maintaining their professional network when they ve worked with a company a while. With mass layoff announcements screaming at us every day in the news, having a dead or outdated business network can extend the time it takes to find a new position. And what about new grads? Without a business network, what is their hope of finding that prized position? It s common knowledge that many jobs are filled through word of mouth networking, yet most job seekers begin their hunt without a strong business network.
Get Customers to Stop Calling You
Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV- time. It s no wonder more users are turning to the Net for help, rather than the telephone. So why not take advantage by offering your customers help online after the sale? Given that the average customer care call is 33, it s a great way to please customers that prefer the Web over a phone queue and save money too. Not that you ever want to drive customers away. After all, keeping a good customer is a whole lot cheaper than acquiring a new one. The idea is to move the majority of calls to self-help and reserve quality time for those customers that need to speak to a real person.